Refund and Cancellation Policy
Last Updated: September 2026
Babochi LLC provides specialized B2B IT consulting, custom software engineering, and cloud infrastructure management. Due to the digital, intellectual, and labor-intensive nature of our services, time and technical resources invested cannot be returned. Therefore, we maintain a strict policy regarding refunds and cancellations.
1. One-Time Projects (Development, Server Configuration, Integrations)
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Pre-Commencement: If you request a cancellation before any technical discovery, planning, or coding has begun, you are eligible for a full refund minus a 5% administrative and payment processing fee.
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Post-Commencement: Once our engineers have begun the “Discovery” or “Execute” phases, provisioned servers, or started writing code, no refunds will be issued. We provide detailed scopes of work and transparent deployment logs to ensure the final deliverable meets the agreed-upon technical specifications.
2. Monthly Maintenance & Support (SLA Subscriptions)
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Cancellations: You may cancel your monthly cybersecurity and maintenance retainer at any time to prevent future billing. Cancellation requests must be submitted to support@babochi.com at least 7 days before your next billing cycle.
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No Prorated Refunds: We do not offer prorated refunds for mid-cycle cancellations. If you cancel during an active billing month, our technical team will continue to monitor and maintain your systems until the end of that billing period.
3. Dispute Resolution We are committed to technical excellence and client satisfaction. If you encounter any bugs or issues with a delivered system, please submit a ticket to our support team. We resolve valid technical issues within the warranty period outlined in your project scope rather than issuing refunds.
Contact Us: If you have questions about our policies, please contact support@babochi.com before initiating a purchase.