Introduction
At Babochi, we value our customers and strive to provide high-quality IPTV services and Android TV boxes. Additionally, this Refund Policy explains the conditions and procedures for requesting a refund. Consequently, you can make informed decisions about your purchase with confidence.
Furthermore, our goal is to ensure transparency and fairness in all transactions.
Refund Eligibility
A refund may be granted under the following conditions:
The IPTV service is not accessible due to technical issues that Babochi cannot resolve promptly.
The product delivered is defective or not as described.
Payment errors or duplicate charges occur.
Additionally, requests must be submitted within the specified timeframe, which is typically 7 days from the purchase date.
Non-Refundable Situations
Refunds will not be granted in the following cases:
Failure to use the IPTV service correctly as instructed.
Change of mind after activation of the subscription or TV box.
Technical issues caused by the user’s network or devices.
Therefore, it is important to carefully follow installation tutorials and setup guides.
Refund Request Procedure
To request a refund:
Contact our support team via Contact Page or email at contact@babochi.com.
Provide your order number, product details, and reason for the refund.
Our team will review your request and respond within 48 hours.
Approved refunds will be processed via the original payment method.
Additionally, all communications are logged to ensure transparency and traceability.
Replacement or Exchange
In some cases, a replacement or exchange may be more appropriate than a refund. Furthermore, Babochi may offer:
Replacement Android TV boxes if the original is defective
Exchange of subscription plans if technical issues prevent proper use
Consequently, we aim to resolve issues efficiently and ensure customer satisfaction.
Timeframe for Refunds
Once a refund is approved, it may take 3–10 business days to reflect in your account depending on the payment method and financial institution. Additionally, customers will receive a confirmation email once the refund is processed.
Customer Support
Our support team is available to assist with refunds, troubleshooting, or subscription questions. Furthermore, our goal is to provide a smooth and hassle-free resolution.
Internal links:
External link:
Conclusion
Babochi’s Refund Policy ensures fairness, transparency, and excellent customer service. Additionally, by following the proper procedures, you can request refunds or exchanges efficiently. Therefore, our policy is designed to protect both the customer and the service provider, ensuring a positive experience with Babochi IPTV services and Android TV boxes.
